Information and Technology Communication Directorate
Driving digital transformation through innovative ICT solutions, infrastructure management, and data governance
Swipe or navigate →
Our Core Services
Each service includes specific eligibility requirements. Use the slider to explore all directorate offerings.
ICT Infrastructure Management
REQUIREMENTS
Valid institutional registration or business license
ICT infrastructure inventory and asset list
Network topology diagram and security assessment report
Compliance with national ICT standards and policies
Authorized request from IT department or management
Software Development & Digital Solutions
REQUIREMENTS
Detailed software requirement specification document
Project budget approval and funding allocation
User story mapping and workflow diagrams
Intellectual property rights and ownership agreement
Signed non-disclosure agreement (NDA) for sensitive projects
Cybersecurity & Data Protection
REQUIREMENTS
Current cybersecurity risk assessment report
Data classification and sensitivity level documentation
Existing security policies and incident response plan
Compliance with national data protection regulations
User access logs and authorization matrix
Digital Literacy & ICT Training
REQUIREMENTS
Training needs assessment (TNA) report
Participant list with basic ICT competency levels
Training venue and equipment readiness confirmation
Signed commitment to complete training and post-assessment
Sponsorship letter or budget allocation for training
Network & Communication Systems
REQUIREMENTS
Network coverage and bandwidth requirement analysis
Approved communication infrastructure project plan
Telecom service provider agreements (if applicable)
Site survey and installation clearance certificates
Compliance with national communication regulations
IT Support & Help Desk Services
REQUIREMENTS
IT support ticket or service request form
Detailed description of technical issue or service needed
User identification and authorization verification
Previous troubleshooting attempts documentation
Service level agreement (SLA) acknowledgment
📋 General eligibility for all ICT Services
✔ Valid institutional registration or business license | ✔ Compliance with national ICT and data protection laws | ✔ Commitment to digital ethics and cybersecurity best practices.